Feedback & Complaints

Your feedback is important to us, good or bad and we welcome any comments or concerns you may have about our service and your interactions with us.

How do I lodge a complaint?

Please write to us.

Email OR Post your complaint letter to: Our Village, PO Box 1047, Clayton South VIC 3169
We will acknowledge the feedback or complaint received within 5 working days. Further information on how we handle complaints can be found in our Complaint Handling Policy.

What if I want to take my complaint further?

Our Village is a charity registered with the Australian Charities and Not-for-Profits Commission (ACNC). You can raise concerns with the ACNC about the operation of Our Village.

As a member of the Fundraising Institute of Australia (FIA), Our Village complies with the FIA Code’s Principles and Standards of Fundraising Practice. You can make a complaint to the FIA relating to breaches of that Code.

Looking for ways to donate or get help?

Find out more on ways to donate or access our services.

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