Feedback & Complaints
Your feedback is important to us, good or bad and we welcome any comments or concerns you may have about our service and your interactions with us.
How do I lodge a complaint?
Please write to us.
Email complaints@ourvillage.org.au OR Post your complaint letter to: Our Village, PO Box 1047, Clayton South VIC 3169
We will acknowledge the feedback or complaint received within 5 working days. Further information on how we handle complaints can be found in our Complaint Handling Policy.
What if I want to take my complaint further?
Our Village is a charity registered with the Australian Charities and Not-for-Profits Commission (ACNC). You can raise concerns with the ACNC about the operation of Our Village.
As a member of the Fundraising Institute of Australia (FIA), Our Village complies with the FIA Code’s Principles and Standards of Fundraising Practice. You can make a complaint to the FIA relating to breaches of that Code.
Looking for ways to donate or get help?
Find out more on ways to donate or access our services.
Sign up to our newsletter